How long will it take my order to get to me?
All domestic orders within the US are shipped either via UPS or USPS, depending on the selection made by the customer. UPS Surepost generally takes 4-8 full business days, and the final delivery will be made by USPS to your mailbox or doorstep. Ground takes about 1-4 full business days from the time it leaves the Followers Fit Headquarters. Once you receive your initial shipping confirmation email, our next step is to print and package your merchandise. At this time, your package is only being prepared for shipment. Please allow 1-2 additional days during launch weeks. Orders placed on holidays will be shipped the following business day.
Followers Fit is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
Followers Fit is not responsible for any packages once they are in the hands of the shipping provider.
- Doesn’t fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund to your original payment method.
- If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.
- Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact one of our stylists if you are unsure of sizing for any items prior to placing your order and we will be happy to help you narrow it down!
- Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial.
- All items must be unworn and unwashed.
- Returned products must be in new, unused condition and include the original box and/or packaging with all tags included
- Items covered in animal/human hair will NOT be accepted.
- Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Followers Fit.
- Items that smell like smoke, cologne, or deodorant cannot be accepted.
- Once your return is received and inspected by Followers Fit (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
Please send all returns, with the packing slip/order number included, to:
Attn: Returns (Order #)
2801 El Camino Real
Redwood City CA 94061
Late or missing refunds
Packages will be processed on a first come basis. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (2-10 business days). Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
If you need to exchange for any reason, please return your item per our refund policy above and include exchange instructions/order number with the return. We do not offer exchanges on out of stock items. If the item is out of stock, then we will refund the item returned. If your item is damaged, please contact our support for assistance.
- We do not accept returns for Sale/Clearance items.
- You are responsible for all shipping costs associated with getting your order back to our California warehouse.
- If you return an item, shipping cost is NOT refunded.
- We do not accept returns or exchanges after 30 days
Incorrect Item Received
If we made a mistake with your order, then please email us through the contact page on the site. We will request photo evidence for our records, and provide a return label (domestic only) if an exchange needs to be made.
If I placed an order, can I change the size or add an item to it?
Unfortunately, once an order is placed, it cannot be altered. You must place a new order. We may be able to cancel your old order if it is not being processed for shipment.
When will products be restocked?
At this point in time, we cannot predict when or if products will be restocked. As a new growing company, we will try to restock the most desired products. Thank you for your understanding!
What countries does Followers Fit ship to?
Currently we only ship within the United States.
Questions / Concerns
- If anything is unclear or if you have a special circumstance, give us a shout!
- We can be reached by phone at ……… or email us at firstname.lastname@example.org